Refund & Return Policy

Effective Date: August 6, 2026

At Perfect Harmony, every order is handcrafted and carefully inspected before shipment. We are committed to delivering high-quality skincare products and an exceptional customer experience.

Returns

For hygiene and safety reasons, we do not accept returns or exchanges on opened, used, or tested skincare products.

If your order arrives damaged, incorrect, or incomplete, please contact us within 7 days of delivery at phskinhelp@gmail.com and include:

• Your order number

• Photos of the package and product

• A brief description of the issue

We will review your request and work toward an appropriate resolution.

Refund Eligibility

Refunds may be approved for:

• Orders canceled before shipment.

• Items that cannot be fulfilled.

• Carrier-confirmed lost packages, when applicable.

• Situations approved at the sole discretion of Perfect Harmony.

Refunds are issued to the original payment method and typically appear within 3–10 business days, depending on your financial institution.

Shipping Issues

Once an order has been accepted by the shipping carrier, delivery is managed by the carrier.

If your package is delayed or appears to be lost, we will gladly assist in reviewing the shipment and, when appropriate, opening a carrier inquiry.

Perfect Harmony reserves the right to limit or deny replacement shipments or refunds for repeated delivery issues involving the same customer or shipping address when there is evidence of policy abuse or when a shipment has not been confirmed lost by the carrier.

Non-Refundable Items

The following are not eligible for refunds:

• Opened or used products

• Products damaged due to misuse

• Orders with incorrect shipping information provided by the customer

• Normal shipping delays outside our control

By placing an order, you acknowledge and agree to this policy.